سياسة الدعم الفني

The technical support team works to provide its services to all users of the electronic platform in several ways to suit all the easiest desires of users, including:

- Support via access programs and applications for users’ devices
- Support via social media chat programs (WhatsApp).
- Direct support via phone.
- Support inside the training hall.
- Email support. .
- Support via the technical support form on the website.

Beneficiaries of technical support services:
- Platform trainers registered on the training platform for the purpose of providing training courses.
- All trainees joining training courses on our training platform.
- Entity supervisors Relevant government 

Services and systems covered by technical support:
- Enrolling in courses and solving technical problems facing users.
- Login to the educational platform and create an account for the trainee.
- Attending the course and using applications Live broadcast

Expected response time:
- If the support is via WhatsApp, whether from a trainer or trainee, it will be answered within an hour during official working hours from 10 am to 6 pm.
- Mail Email within an hour during official working hours from 10 am to 6 pm